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Posted on: September 25, 2019

Natural Gas Phone Survey FAQs

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1. Why are you calling me? 

First, a federal regulation requires that we measure the public awareness of the safe use of natural gas. Second, we want to make sure that we are doing everything we can to insure your safety. 

2. I am on the “Do Not Call List.” Aren’t you in violation by calling me? 

No, the “Do Not Call List” is meant for solicitations. The exceptions include market research and a company’s communications with its customers. Additionally, this is a federally mandated safety survey, and we want to make sure that our customers and their neighbors are safe. 

3. How many times can I expect to be called? 

Typically, we place no more than three calls. If we reach an answering machine on the first two calls, we will make a third attempt. However, once you have taken the survey you will not be called again. 

4. When do you call? 

We only call Monday through Saturday between the hours of 9:00 am and 8:30 pm local time. 

5. How do I find out more information on this? 

You can go to the website of the American Public Gas Association at www.apga.org to see a description of this initiative. It is called the APGA GOAL Program. 

GOAL stands for Gas Overall Awareness Level. It measures the effectiveness of a participating utility’s efforts to educate customers and non-customers living near gas lines about gas safety. Such effectiveness assessments are required by pipeline safety regulations. 

Or you can go the website of the U.S. Department of Transportation’s Office of Pipeline Safety at 

https://primis.phmsa.dot.gov/comm/PublicAwareness/PublicAwareness.htm 


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