News Flash

Home

Posted on: September 25, 2019

Natural Gas Phone Survey FAQs

Logo

1. Why are you calling me? 

First, a federal regulation requires that we measure the public awareness of the safe use of natural gas. Second, we want to make sure that we are doing everything we can to insure your safety. 

2. I am on the “Do Not Call List.” Aren’t you in violation by calling me? 

No, the “Do Not Call List” is meant for solicitations. The exceptions include market research and a company’s communications with its customers. Additionally, this is a federally mandated safety survey, and we want to make sure that our customers and their neighbors are safe. 

3. How many times can I expect to be called? 

Typically, we place no more than three calls. If we reach an answering machine on the first two calls, we will make a third attempt. However, once you have taken the survey you will not be called again. 

4. When do you call? 

We only call Monday through Saturday between the hours of 9:00 am and 8:30 pm local time. 

5. How do I find out more information on this? 

You can go to the website of the American Public Gas Association at www.apga.org to see a description of this initiative. It is called the APGA GOAL Program. 

GOAL stands for Gas Overall Awareness Level. It measures the effectiveness of a participating utility’s efforts to educate customers and non-customers living near gas lines about gas safety. Such effectiveness assessments are required by pipeline safety regulations. 

Or you can go the website of the U.S. Department of Transportation’s Office of Pipeline Safety at 

https://primis.phmsa.dot.gov/comm/PublicAwareness/PublicAwareness.htm 


Facebook Twitter Email

Other News in Home

City of Warner Robins

Bulk Waste Trash Pick Up Suspended

Posted on: April 9, 2020

2019 Water Quality Report

Posted on: March 27, 2020
City of Warner Robins

BOIL ADVISORY LIFTED

Posted on: March 26, 2020
City of Warner Robins

BOIL ADVISORY

Posted on: March 25, 2020
City of Warner Robins

DECLARATION OF LOCAL EMERGENCY

Posted on: March 21, 2020
City of Warner Robins

Road Closure

Posted on: March 19, 2020
City of Warner Robins

Video Message from Mayor Tom's Office

Posted on: March 18, 2020

Boil Advisory Lifted

Posted on: March 16, 2020
City of Warner Robins

Boil Advisory

Posted on: March 13, 2020
City of Warner Robins

COVID-19 (Coronavirus)

Posted on: March 4, 2020

Census 2020

Posted on: February 4, 2020

Boil Advisory Lifted

Posted on: January 10, 2020

Census 2020 (Video)

Posted on: November 26, 2019
City of Warner Robins

Current City of Warner Robins Charter

Posted on: November 25, 2019
City of Warner Robins

City of Warner Robins Charter Review

Posted on: November 25, 2019
Logo

MDA and WRFD partnership

Posted on: September 17, 2019

CDBG Report: Impact and Funding Need

Posted on: July 26, 2019

Trans Waste Information

Posted on: January 23, 2019

Keep in Touch

Posted on: April 18, 2011

Website Personalization Now Available!

Posted on: October 28, 2011